Solving Real World Problems with 3 Point Communication Analysis

By Travis Dillard, President of Inflow Communications

In a world where communication changes rapidly, it’s no surprise when large companies run into issues of communication gaps, burned out IT staff, disparate communication tools making work frustrating for traveling staff, remote offices left on a “communication island” and overall, a loss of holistic, internal business communications.

These are real world problems facing our customers today, and we approach these issues with real solutions by uncovering the biggest pain points and leveraging both On Premise VoIP and Cloud technologies to fit business needs.

Using our 3 Point Communication Analysis with a large mortgage company, we uncovered the business’s needs and issues, like remote offices with no IT staff, adding small retail offices throughout the country, managing multiple cloud providers at remote offices that have limited network and computing resources and more.

By pinpointing these issues, we were able to approach the problems with real solutions. We deployed a single image onsite system at locations where it made sense and integrated it with a fully managed private cloud system for the remote sites.  This provided same users interfaces, four-digit dialing, a common directory, and simple inter-site call overflow, and streamlined the entire system in management, deployment and support to one integrator.

I talk about models and many configurations in a free 13-page white paper: “Hybrid Unified Communications: The Alternative to Cloud VoIP and On Site / On Premise VoIP.” I offer key insights and case studies to help pinpoint the best model for your business needs – download the white paper and learn more today! After reading it, please don’t forget to leave me a comment below about which model you would think it best fit your business and why.

About Inflow Communications:

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.