Simple Questions Answer Critical Needs

How Mission Critical Does Your UC System Need to Be?

By Travis Dillard, Inflow Communications

You don’t want to start off a great system with a great vendor only to find out you’re not “covered” when disaster strikes. In many ways, choosing the right vendor is like choosing the right car or home insurance. If you live in Kansas, you’re probably not going to need hurricane damage but what about tornado damage? You need to know the geography of your company before going with one vendor over another.

So how mission-critical are your communication needs? Note, you can have very basic or very complex communication needs that are vital to the day-to-day success of your company. Examples include call centers, hospitals and schools (see our previous blog posts here, here, here and here for real world examples for schools!).

Here are some key questions to help you decipher how critical your communication support needs are:

• Are you 24x7x365?
• Do you require immediate, around the clock, support?
• If your phones are down, are you losing thousands of dollars a minute or are lives at stake?
• If you phones are down, could you survive on email and mobile phones for a day?
• How would a phone outage affect specific departments and managers?


Looking for more useful tips? Sign up TODAY for our webinar, The Number One Mistake When Choosing a Unified Communications Solution today at 1:30 p.m. PDT. Can’t make it? Download a white paper that offers easy checklists, red flags and key questions to ask when choosing a UC vendor. Don’t forget to let me know what you think or if you have any questions!

About Inflow Communications:

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.