contact center

Rethinking Your Unified Communications as Your Company Grows

By Travis Dillard, Inflow Communications

If there’s one thing that remains constant, it’s change. And the work place is no different. Systems change, projects change, new people join a team while others leave to other departments or your company moves to a new location. In this recent blog post, ShoreTel discusses company relocation and covers great questions to ask about your company and how to assess your communications needs. Is a great example of how a change in the company can lead to making your company even better with a Unified Communications plan that better suits new business needs.

At Inflow, we know how important it is to reassess your Unified Communications and Contact Center technology when changes arise. We deploy a new system every week and have seen first hand how improvements to your unified communications lead to overall company workflow. I’ve learned and seen so much, that’s why I wrote a white paper about it, The Number One Mistake When Choosing a Unified Communications Solution. Download the white paper here for easy checklists, red flags and key questions to ask when choosing a UC vendor.  

Just like with a move, you want to have a smooth transition and it starts by asking the right questions.

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.