The Importance of Asking Questions

Avoid Common Mistakes Before, During and After UC Disaster

By Travis Dillard, Inflow Communications

Last week, we wrote about Heart of Service. It’s a baseline quality that both you and your UC vendor need to have. Besides sharing this with your vendor, it’s just as important to understand your company’s business needs and organization. This involves asking a lot of questions which I’m discussing in my upcoming webinar, The Number One Mistake When Choosing a Unified Communications Solution this November 3rd, 1:30 p.m. PDT.

Helping our clients understand the impact communications has on their company is something we encounter daily. In their recent blog post, ShoreTel outlines common hurdles for business continuity – largely related to misunderstanding company needs and failing to craft a customized plan for your company. Read more here to see how misunderstanding your company needs can impact business continuity.

Then sign up for my upcoming webinar here, where I’ll be sharing vital questions to ask when developing your company’s UC plan and system. Can’t make it? Download the white paper that offers easy checklists, red flags and key questions to ask when choosing a UC vendor. Don’t forget to let me know what you think or if you have any questions!

About Inflow Communications:

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.