The Best of Premise and Cloud ShoreTel® Unified Communications with Inflow Freedom

We know that a lot of businesses today are being forced to choose--between hosted unified communications or premise-based solutions--but we also know that even though both offer real communications advantages, they can also feel entirely too restrictive.

New ShoreTel® Dock Offers Improved Mobile Unified Communications Experience

This week ShoreTel® announced the arrival of the new business-grade ShoreTel® Dock, a hardware device that combines iPhones and iPads with ShoreTel®'s Mobility App to offer users the convenience and ease of a desktop phone.

Go Further with Inflow's Signature 3-Point Communications Analysis

Sure, there are plenty of companies out there providing VoIP business phone services. But there's a lot more to creating a communications strategy than a telephone.

Customer Service Excellence is Our Top Priority

At Inflow, we believe that the companies that focus their communications strategy around customer service today will see these efforts develop into a clearly differentiating force, providing a competitive advantage that keeps them well ahead of their competitors. We incorporate this focus into our own plans for the future as well, which is why Inflow customers receive an experience unlike that of any other unified communications provider.

Customer Service Trends for 2013 - the MultiChannel Customer Journey

We spend a lot of time explaining the virtues of the ShoreTel® unified communications system that crosses multiple channels to increase your operational efficiency and improve internal collaboration, but there's another component to achieving a multi-channel business communications strategy that is increasingly making the difference for businesses ready to take their customer service to the next level.

Release of ShoreTel® 13.2 Expands SoftPhone and Windows 8 Support

ShoreTel's latest software package, the ShoreTel 13.2, is now available for general release!

Meet Our Team! Inflow Communications Seattle-Area Enterprise Account Executive Jenna Swikard

Seattle, Washington may be a far cry from the sunshine and beaches of her hometown of Agoura Hills, California, but Inflow Communications Enterprise Account Executive Jenna Swikard doesn't seem to mind the change in the seasons.

New ShoreTel® Releases Improve Unified Communications Options for iPad Users

Mobile unified communications took another big step forward this week with the new releases of ShoreTel® Mobility 6 and ShoreTel® Conferencing, both helping to add collaborative tools that turn the Apple iPad into a truly full-service business communications device.

In the News: Growth of Organic Market Creates Unique Challenges for Inflow Client Organically Grown Company

Organically Grown Company now supports more than 200 employees and supplies to more than 200 stores and restaurants from Portland, Oregon up through much of Washington.

Vidyo® Wins Global Video Conferencing Technology Leadership Award

HD Video Conferencing provider Vidyo®, Inc. announced this week that the company has received the 2013 Frost & Sullivan Video Conferencing Technology Leadership Award, an award that places Vidyo® front and center as a global video conferencing leader. The award was given following an evaluation of the top 3 global conferencing providers.

ShoreTel® Enterprise Contact Center 8 Now Available

Imagine a world where you knew EXACTLY what your customers wanted. Now, imagine you were able to empower your customers by offering more control over how and when they contacted you while still ensuring your own contact center agents were able to provide them with the very highest level of customer service, no matter what form that communication took.

How BYOD is Helping to Promote Unified Communications Growth

Enter BYOD and, as a result, the growth of Mobile Unified Communications. BYOD in simple terms means "Bring Your Own Device". What it really means is that many companies and enterprise-level organizations are now implementing policies that give employees the freedom to bring their own laptop, tablet, smartphone or other device with them and use it for both personal and professional tasks.