cloud-contact-center

Meet Inflow’s New Video Conferencing Partner Perfect Video Conferencing

When implemented correctly, video conferencing can bring major collaborative and cost-saving benefits to your business communications. And with new improvements in video conferencing software and cloud-based video conferencing services, video conferencing coverage continues to expand with no signs of slowing as we near 2014.
cloud-contact-center

Two Easy Steps to Prepare Your Network Infrastructure for Unified Communications

All the bells and whistles you install can only do so much if you suffer from poor voice or video quality. In order to successfully upgrade your current system to unified communications that support your voice, video, email and more, you need to be sure your network infrastructure can properly support it.
cloud-contact-center

ShoreTel® Receives "Strong Positive" from Gartner for 4th Consecutive Year

This week it was announced that ShoreTel® has once again received a "Strong Positive" rating from Gartner Research in the group's new Marketplace for Unified Communications for SMB Market, North America Report.
cloud-contact-center

Flexibility and You: the New Business Communications Model

For today's business communications, flexibility is a major driving force when it comes time to evaluate new products or services. It's also one of the reasons VoIP technology and unified communications platforms have proven so successful in recent years (not to mention the rapid growth of the BYOD, or Bring Your Own Device, phenomenon.
cloud-contact-center

ShoreTel® Topping the Charts in the UCaaS Market:

ShoreTel® has been gaining some major buzz this year as one of the fastest growing competitors in the unified communications as a service (UCaaS) market.
cloud-contact-center

Easy to Manage, Reliable Unified Communications Land ShoreTel® in Gartner's Magic Quadrant

This year, Gartner recognizes the unified communications market as one that's continued to mature and is now entering its early stage of mainstream adoption. Businesses in 2014 are expected to continue realizing the full value inherent in a system that improves the way employees interact with each other, their vendors and, most importantly, their customers.
cloud-contact-center

Inflow Announces New Partnership with LiveOps Cloud Contact Center

Earlier this week, LiveOps contact center adds social media monitoring and response and a smooth transition across various customer service channels using an integrated dashboard that empowers both customers and customer service agents. LiveOps’ cloud contact center was created to serve modern-day customers who no longer wish to rely solely on traditional customer service channels such as phone and email.
cloud-contact-center

New Release of ShoreTel® Mobile 7 Offers Improved Integration for iOS and Android Users

The new release included several features designed to make it easier than ever before to integrate with ShoreTel® unified communications and to make using the software as easy as accessing a SmartPhone app. The latest release includes a completely redesigned user interface and easier integration with native calendars for both iOS and Android users.
cloud-contact-center

ShoreTel 13.2 Release: Full Feature List

Earlier this year, we did a post reviewing some of the new features included in ShoreTel®'s newest 13.2 software release. Based on popular demand, we are expanding on that earlier post with a FULL LIST of all of the new software features included in ShoreTel 13.2.
cloud-contact-center

ShoreTel®'s New DECT is Coming Soon

Ideally suited for users looking for a full telephony feature set along with in-building roaming capabilities, the IP930D allows users to step away from their desks without losing the ability to manage incoming inquiries or monitor shared extensions.
cloud-contact-center

Flexible UC Solutions Help ShoreTel® Increase Market Share in IP and UCaaS Markets

This continued growth is in large part a result of ShoreTel®'s ongoing dedication to providing ShoreTel® customers with a high degree of business communications flexibility, with unified communications solutions that include premise, cloud and hybrid unified communications like those found in our own hybrid ShoreTel® UC solution Inflow Freedom.
cloud-contact-center

Moving Beyond Phone Systems to Create Strategic Business Communications

With today’s rapidly evolving business technologies, your possibilities for a communication system can feel endless. But at Inflow, we believe that real results require big picture thinking, the kind that doesn’t just offer you a phone line but also offers you a plan to help you move forward and help improve your business.