Inflow Welcomes Emerge Communications Northwest

This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.

Who Benefits Most From Hosted VoIP & Cloud UC?

There are many organizations that have already benefited by adding a hosted VoIP or cloud UC solution for their business communications needs, but not all businesses are alike; some may have more to gain by going with a hosted solution than others.

Three Contact Center Trends to Watch

Customers today have more voice than ever before, which means that new and innovative ways to meet their needs will also continue to appear on the horizon. Any company worth its salt will want to stay abreast of the latest trends in contact centers and customer service in order to retain its base of customers. Here, we outline a few of the trends we recommend keeping an eye on throughout the end of the year and into 2014: