This year, Gartner recognizes the unified communications market as one that’s continued to mature and is now entering its early stage of mainstream adoption. Businesses in 2014 are expected to continue realizing the full value inherent in a system that improves the way employees interact with each other, their vendors and, most importantly, their customers.
This year’s report includes five main characteristics that lead to the success (or lack thereof) of unified communications vendors. These include:
- User experience quality and effectiveness
- Mobile device integration
- Interoperability between vendors
- Cloud and hybrid integration
- Broad solution appeal for diverse audiences
ShoreTel®’s unified communications solutions were recommended in particular for businesses with geographically distributed offices with multiple small or mid-sized locations. Bonus points were awarded for our ease of use and simple interface design.
And even more near and dear to us here at Inflow, ShoreTel® continues to gain high marks based on a very high level of unified communications customer satisfaction. Customer service is always our number one priority for all of our ShoreTel® customers here in Portland, Seattle and the Bay Area, and we continue to take strides to ensure we supply the very highest level of customer service for every customer.
Beginning this summer, Inflow now offers customers a new hybrid unified communications solution with the newly launched Inflow Freedom hybrid unified communications. We encourage you to visit our product pages to learn more about this and our other new cloud contact center capabilities which are easily integrated into your ShoreTel® unified communications.
Learn more! Hear from Inflow Communications unified communications’ customer SagaCity Media and find out how Inflow was able to set up a new system that was ready to serve them at their various locations including Portland, Seattle, Park City, UT and Vail, CO. Visit our customer testimonial page to view the entire video.