Inflow Announces New Partnership with LiveOps Cloud Contact Center

Earlier this week, LiveOps contact center adds social media monitoring and response and a smooth transition across various customer service channels using an integrated dashboard that empowers both customers and customer service agents. LiveOps’ cloud contact center was created to serve modern-day customers who no longer wish to rely solely on traditional customer service channels such as phone and email.

New Release of ShoreTel® Mobile 7 Offers Improved Integration for iOS and Android Users

The new release included several features designed to make it easier than ever before to integrate with ShoreTel® unified communications and to make using the software as easy as accessing a SmartPhone app. The latest release includes a completely redesigned user interface and easier integration with native calendars for both iOS and Android users.

ShoreTel 13.2 Release: Full Feature List

Earlier this year, we did a post reviewing some of the new features included in ShoreTel®'s newest 13.2 software release. Based on popular demand, we are expanding on that earlier post with a FULL LIST of all of the new software features included in ShoreTel 13.2.

ShoreTel®'s New DECT is Coming Soon

Ideally suited for users looking for a full telephony feature set along with in-building roaming capabilities, the IP930D allows users to step away from their desks without losing the ability to manage incoming inquiries or monitor shared extensions.