Cloud Unified Communications and Mobility are Big Wins for Businesses in 2013

The key benefits of a hosted unified communications solution like ShoreTel Sky™ include reduced need for upfront capital expenditures traditionally found when implementing a new unified communications system, and added flexibility that improves access points for businesses.This allows their system to easily up or down depending on usage needs.

Guest Interview with Randy Marcotte, President of Perfect Video Conferencing

This week we got the chance to have an interview with Randy Marcotte, President of Inflow's Video Conferencing Partner Perfect Video Conferencing!

New ShoreTel® Contact Center Release Improves Multi-Channel Customer Support

Earlier today ShoreTel® announced the release of its newest ShoreTel® Contact Center 9 software. The new release is specifically designed for businesses with larger contact centers and multiple agents, though the new release continues to offer a feature set that will benefit contact centers of all sizes.

Align Needs with Technology for Best Unified Communications Experience

Unified communications is awesome. Combining voice, e-mail, IM, video and even mobile devices with a single interface streamlines business communications on the whole and provides a platform to improve internal collaboration and enhance customer service.

New Video with Inflow President Travis Dillard

A brand-new video featuring Inflow's President Travis Dillard has arrived just in time for the holidays!

Get a Sneak Peek at the New ShoreTel® Docking Station

In earlier posts, we've explored many of the ways that mobile unified communications and ShoreTel® Mobility are making it easier for businesses to embrace the BYOD revolution.  - and will charge your device while you use it! Click below to view a new video from ShoreTel® that showcases all of the…

Why Companies Are Choosing the Cloud for Customer Service

For the past two years, we’ve seen a dramatic increase in companies who are not only opting to move to hosted VoIP phone system, but are also increasingly choosing to move their contact centers to a hosted solution as well.

BYOD Made Easy with ShoreTel® Mobility

The phenomenon known as BYOD (or Bring Your Own Device) is getting increasing attention of late as more employers (and their employees!) begin to adopt the notion that allowing personal mobile and smart devices to use for work can have its benefits, despite the inherent challenges of keeping important data secure.

Inflow Welcomes Emerge Communications Northwest

This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.

Who Benefits Most From Hosted VoIP & Cloud UC?

There are many organizations that have already benefited by adding a hosted VoIP or cloud UC solution for their business communications needs, but not all businesses are alike; some may have more to gain by going with a hosted solution than others.

Three Contact Center Trends to Watch

Customers today have more voice than ever before, which means that new and innovative ways to meet their needs will also continue to appear on the horizon. Any company worth its salt will want to stay abreast of the latest trends in contact centers and customer service in order to retain its base of customers. Here, we outline a few of the trends we recommend keeping an eye on throughout the end of the year and into 2014:

Ready for a Change? Find Out Why More Companies are Choosing UCaaS

The Unified Communications as a Service industry is growing at breakneck speed, with some estimating more than double the industry size by the year 2018.