Tips and Tricks – Quality of Service

Voice and video traffic is time-sensitive. Packets encapsulating voice and video traffic must traverse the network in a timely manner, encounter minimal packet loss, arrive in sequence, and always have adequate bandwidth. Anything short of this will result in poor voice and video quality and dropped calls. Quality of Service (QOS) is a mechanism on the network that provides voice and video traffic a higher priority over traffic that is less time-sensitive like web and email.

ShoreTel wins Nemertes Pilot House Awards for the 8th Year in a Row!

ShoreTel®, Inflow Communications flagship VoIP / Unified Communications Platform, continues to outpace the competition. Nemertes, a 3rd-party industry research firm conducts in-depth surveys with IT professionals whom recently installed various Unified Communication Platforms throughout the country. Each manufacture is graded based on categories like value, customer service, Return of Investment, ease of use, ease of administration, etc.

Inflow Wins ShoreTel’®s “World-Class Customer Satisfaction” Award for 2011

Inflow Communications, a leading provider of ShoreTel® VoIP Unified Communication technology in the Northwest, was awarded ShoreTel®’s highest honor for 2011. Based on independent 3rd party customer satisfaction surveys, Inflow maintained a “World-Class” customer satisfaction rating by scoring an average of 98% with all customers whom installed ShoreTel® in 2011. Inflow is rated in categories like response times, technical competency, training, and the sales process.

Inflow Communications deploys ShoreTel Unified Communications Internationally to Singapore

Inflow Communications recently deployed a ShoreTel VoIP Business phone system for Fluidigm Corporation, headquartered in South San Francisco, California. The initial phase of the project involved installing a 170-phone ShoreTel Unified Communication system in California last winter. In August, Inflow Communications extended the capabilities of the single-image ShoreTel system into Fluidigms manufacturing facility in Singapore.