Inflow Integrates ShoreTel’s Unified Communications system to an Avaya PBX (Part 1)
Inflow Communications is the first ShoreTel partner to integrate a ShoreTel Unified Communications system to an Avaya PBX for PBX and voicemail functionality. Cronin & Caplan, one of the Northwest’s largest Windermere franchises, with over 8 locations and 400 plus agents, looked to Inflow Communications for a unique VOIP / Unified Communications solution.
Windermere had Avaya Definity business phone systems, connected over a private point-to-point network and a centralized Active Voice voicemail system. Windermere’s original challenges:
An aging Avaya PBX platform that was too costly to support and upgrade
Windermere required advanced Unified Communications tools for their agents such as voicemail-to-email, find-me / follow-me, mobile phone integration, etc.
The ability to migrate away from their Avaya Definity systems in a manner that made logistical and economic sense.
The ability to leverage ShoreTel’s rich Unified Communication features with existing digital phone sets
Stay tuned in two days for the solution!
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Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.
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