Inflow Integrates ShoreTel’s Unified Communications system to an Avaya PBX (Part 1)

Inflow Integrates ShoreTel’s Unified Communications system to an Avaya PBX (Part 1)

Inflow Communications is the first ShoreTel partner to integrate a ShoreTel Unified Communications system to an Avaya PBX for PBX and voicemail functionality.  Cronin & Caplan, one of the Northwest’s largest Windermere franchises, with over 8 locations and 400 plus agents, looked to Inflow Communications for a unique VOIP / Unified Communications solution.

Windermere had Avaya Definity business phone systems, connected over a private point-to-point network and a centralized Active Voice voicemail system.  Windermere’s original challenges:

An aging Avaya PBX platform that was too costly to support and upgrade

Windermere required advanced Unified Communications tools for their agents such as voicemail-to-email, find-me / follow-me, mobile phone integration, etc.

The ability to migrate away from their Avaya Definity systems in a manner that made logistical and economic sense.

The ability to leverage ShoreTel’s rich Unified Communication features with existing digital phone sets

Stay tuned in two days for the solution!

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