Inflow Communications is the first ShoreTel partner to integrate a ShoreTel Unified Communications system to an Avaya PBX for PBX and voicemail functionality.  Cronin & Caplan, one of the Northwest’s largest Windermere franchises, with over 8 locations and 400 plus agents, looked to Inflow Communications for a unique VOIP / Unified Communications solution.

Windermere had Avaya Definity business phone systems, connected over a private point-to-point network and a centralized Active Voice voicemail system.  Windermere’s original challenges:

An aging Avaya PBX platform that was too costly to support and upgrade

Windermere required advanced Unified Communications tools for their agents such as voicemail-to-email, find-me / follow-me, mobile phone integration, etc.

The ability to migrate away from their Avaya Definity systems in a manner that made logistical and economic sense.

The ability to leverage ShoreTel’s rich Unified Communication features with existing digital phone sets

Stay tuned in two days for the solution!