Blog Archives

ShoreTel® Customer Loyalty is #1 With IT Decision-Makers

uc-solutions-headerDid you know ShoreTel® is rated among the very highest IP telephony vendors when it comes to customer loyalty, service and value?

The high rating follows a recent study by Nemertes Research, a research-advisory and strategic-consulting firm that specializes in analyzing and quantifying the business value of emerging technologies. The study surveyed more than 500 IT decision-makers and influencers who were asked to identify, weight, and rate their primary providers of IP Telephony and Unified Communications.

Based on their results, ShoreTel® came out as THE top provider of all for Enterprise IP Telephony. Above every other vendor included in the survey! That’s big news, although here at Inflow we have always believed ShoreTel® is the #1 provider of premium business technology solutions.… Read the rest

“They provide a superior product, superior design and superior recommendations…”

We can’t thank Mark enough for taking the time to share his experience working with Inflow Communications to transition from an aging PBX phone system to a VOIP phone system from ShoreTel®. This video is a testament to the ideals and core values that we operate by everyday. Some of the key features we worked with M Financial Group on include a robust disaster recovery solution and flexibility that allows for a bring your own device (BYOD) mobility platform.

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Inflow Welcomes Emerge Communications Northwest


This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.

Emerge has been a member of Portland, Oregon’s telecommunications family for many years, adding their extensive expertise in phone system service and repair to the Inflow brand.

We believe this merger will provide us with additional opportunities to provide value for both Emerge and Inflow customers, increasing our ability to ensure we can provide support for all business technologies as well as enabling our companies to improve our coverage for businesses throughout Portland, Seattle, and the Bay Area.

Inflow can now provide:

We look forward to working with the team at Emerge Communications Northwest and to continue bringing ShoreTel® products to businesses throughout the Pacific Northwest.… Read the rest

Who Benefits Most From Hosted VoIP & Cloud UC?


There are many organizations that have already benefited by adding a hosted VoIP or cloud UC solution for their business communications needs, but not all businesses are alike; some may have more to gain by going with a hosted solution than others.

So just which companies stand to gain the most by turning to hosted VoIP business services? We’ve outlined some of the top contenders here.

1. Geographically distributed companies and workers: Companies that are lucky enough to have several locations in various geographic areas stand to gain a lot by going with a hosted unified communications solution like ShoreTel Sky®–those that have workers distributed throughout this system and virtually will find hosted unified communications offer a wide degree of flexibility while providing these workers with all the resources they need for effective collaboration.… Read the rest

ShoreTel® Receives “Strong Positive” from Gartner for 4th Consecutive Year

ShoreTel Gold Champion Partner

This week it was announced that ShoreTel® has once again received a “Strong Positive” rating from Gartner Research in the group’s new Marketplace for Unified Communications for SMB Market, North America Report.

This is the fourth consecutive year that ShoreTel has received a Strong Positive, the highest rating available.

This particular report focused primarily on premise-based unified communications for small to medium sized businesses with between 20 and 499 employees. ShoreTel® unified communications maintains an excellent reputation based on its ease of installation and use that has made ShoreTel a clear choice for a diverse range of businesses.

What does this rating mean for Inflow Communications customers? 

The Strong Positive rating reflects both current and prospective customer opinions, and shows that ShoreTel® is viewed as a provider of strategic business communications products and a strong candidate for future unified communications investment dollars.… Read the rest