Products

Unified Communications and Business Phone Systems for Every Need

The traditional enterprise model focused primarily on a central headquarters; satellite branches were an after thought. No more. Today’s enterprise footprints are distributed far beyond the corporate headquarters to nationally and globally distributed locations that encompass several branch locations, numerous remote offices, and even home workers.

Unified Communications empowers enterprises and all workers, wherever they are, to be more “fluid” than ever. An employee may be working at a main campus one day and from a remote location the next. All work centers become business-critical and require consistent, high-performance communications solutions.

We at Inflow recognize this shift from the center and our technology solutions transcend boundaries and provide consistent business communication to anyone, anytime, anywhere, on any device. Our services and products include:

• VoIP business phone systems from ShoreTel®
• High-definition video conferencing systems from Vidyo®
• Network infrastructure equipment from ADTRAN®

Selection Process

Technology that doesn’t address a business’ needs is useless, costly, and wasteful. All of Inflow’s consultation, implementation, and support processes are centered on our client’s present and future needs. Because we offer such a wide range of business phone systems and communication options, we use a five-stage process to help you choose the best technology for your business.

Stage 1: Discovery

This stage includes a series of meetings and interviews with all business stakeholders to include IT personnel, executives, sales and marketing, customer service, operational and line staff. The purpose of these meetings is to understand and document a clear, concise, complete, and mutually-agreeable list of business needs.

Stage 2: Solution Deliverables

Based on the discovery phase, Inflow will prepare a client-owned document with the following deliverables:

• Financial Analysis to include monthly savings and Return of Investment
• Needs Analysis and associated technology solutions
• Solution Description and technical design
• Proposed Migration Plan

Stage 3: Technology Demonstration

Once Inflow and the client agree that the proposed solution meets their business needs and operational requirements, a technology demonstration is presented to the appropriate stakeholders. Inflow will bring a live technology demonstration to the client’s premise. The technology demonstration will highlight the features that best meet their needs. The demonstration usually generates additional needs and requirements that were not originally considered.

Stage 4: Revisions

A revised Solution Deliverable document is delivered to capture additional needs and requirements discovered since the first draft.

Stage 5: Contract Execution

Contracts for the project engagement and support plans are executed, and Inflow and the client enter the implementation and support phases.