Inflow implements a ShoreTel Unified Communications system for the Portland Winterhawks

In the month of December, Inflow recently completed installing a ShoreTel business VOIP phone system for the Portland Winterhawks.  The Winterhawks had an antiquated Lucent system.  On big ticket sales days, they experienced a large amount of inbound calls with fans trying to secure tickets.  The old phone system had no way to queue calls or intelligently route calls to the right employees.  Callers would hear ringing for extended periods of time or simply get dropped. The outcome was unhappy fans and lost tickets sales!

Along with the new ShoreTel business phone system, Inflow implemented Automatic Call Distribution (ACD) functionality that allowed callers to be placed in queue and hear team announcements while waiting to be answered.  While in queue, they have the option to be routed to another department, leave a message, or continue to wait.  Their estimated hold times are announced so they know approximately how much time they will have to wait.  Winterhawks employees can see how many callers are in queue and their hold times.  This allows them to staff additional personnel in real time to handle large call volumes.  The Winterhawks now enjoy happier fans and increased ticket sales!

Legacy PBX Migration

We often times have customers who need to keep their existing business phone system, but need to leverage the tools that are available with the latest Unified Communication / VOIP Business phone system technologies. This is even more common in this economy. How can your organization maintain a competitive advantage by deploying technologies like mobility integration, telephony database integration, presence management, ACD / Call Center Functionality, IVR (interactive Voice Response), and general business VOIP features – all with little to no budget?

Inflow Communications has a large tool bag with many possibilities available. Headquartered in Portland, Oregon, Inflow provides innovative ways to enhance your current business phone system / Legacy PBX, while providing advanced Unified Communication tools.

Inflow Integrates ShoreTel’s Unified Communications system to an Avaya PBX (Part 1)

Inflow Communications is the first ShoreTel partner to integrate a ShoreTel Unified Communications system to an Avaya PBX for PBX and voicemail functionality.  Cronin & Caplan, one of the Northwest’s largest Windermere franchises, with over 8 locations and 400 plus agents, looked to Inflow Communications for a unique VOIP / Unified Communications solution.

Windermere had Avaya Definity business phone systems, connected over a private point-to-point network and a centralized Active Voice voicemail system.  Windermere’s original challenges:

An aging Avaya PBX platform that was too costly to support and upgrade

Windermere required advanced Unified Communications tools for their agents such as voicemail-to-email, find-me / follow-me, mobile phone integration, etc.

The ability to migrate away from their Avaya Definity systems in a manner that made logistical and economic sense.

The ability to leverage ShoreTel’s rich Unified Communication features with existing digital phone sets

Stay tuned in two days for the solution!