Benefits

Inflow is passionate about client satisfaction and it shows. Through independent client satisfaction programs, we’ve maintained a 98% client satisfaction rating. As an Inflow client, you have access to the following support benefits:

• Direct access to engineering talent

  Unlike many companies, you won’t have to call into a receptionist or dispatcher, give them your company name, open a ticket, and then wait for a callback from an engineer. Our support line rings our engineering team directly. You will be able to contact an engineer and get your problem resolved almost always on the first call.

• Network expertise

  Business telephone and video communication systems are now mission-critical applications that reside on your data network. You wouldn’t let a company who didn’t understand data networking install and support your email server; thus the same is true for communication technologies. Inflow’s team of engineers have years of experience and industry certifications in the implementation and support of data networks. This level of expertise is critical to the successful execution and support of your communications systems.

• More tier-3 ShoreTel engineers in the Northwest

  We are proud to employ the most trained, experienced, tier-3 ShoreTel support engineers in the Northwest.

• Professional user and administration training services

  We understand that the success of technology depends on how it’s administered and used by end-users. We have a team of professional trainers that provide upfront and ongoing training services to our clients’ staff and end users.