We offer ShoreTel tech support and maintenance packages that give you complete confidence 24/7/365
- Our tech support plans include all software upgrades and advanced replacement of critical hardware
- You will be supported by a team of Advanced Certified Engineers , fully versed in all ShoreTel products
- At Inflow Communications, we boast a 98% client satisfaction rating
- Since 2010, we have been honored with the ShoreTel Award for Outstanding Customer Service every year
- We‘re ShoreTel’s Enterprise Contact Center of the Year
- We are in ShoreTel’s Top 5 National Circle of Excellence
- We’re a ShoreTel Platinum Partner
Innovative Tech Support from The Leading Mitel/ShoreTel Reseller
Sometimes business gets messy, and when problems arise with your ShoreTel unified communications you need immediate help from a qualified engineer. At Inflow, we took a unique approach to tech support and customer service by offering around-the-clock care, advanced training, and ongoing maintenance and upgrades to hardware and software.
Our dedication to ShoreTel tech support is more than just mere words. Not only have we been recognized directly by ShoreTel, winning their coveted Outstanding Customer Service award every year since 2010, we maintain a 98% client satisfaction rating.
By offering flexible maintenance and support packages, designed to provide you with immediate care when you need it most and frequent system upgrades that keep you operating optimally, we ensure that you are able to meet your communications demands and keep your customers happy.
If you have questions about our tech support packages, please contact us at (206) 204-9621. A qualified engineer will be happy to show you why we are the ShoreTel reseller of choice for businesses that understand the importance of reliable tech support.
An Overview of Our Tech Support and Maintenance Packages
At Inflow Communications, we are proud to offer two reliable maintenance and tech support packages, both of which provide you with 24/7/365 support and ongoing system upgrades – Our Gold, Gold Advantage and Platinum Plan.
Our Gold, Gold Advantage and Platinum packages are supported by the best engineers in the industry. In fact, we employ more advanced certified engineers than any other ShoreTel reseller in the region.
ShoreTel Support
ShoreTel Support
| Feature | Gold | Gold Advantage | Platinum |
|---|---|---|---|
| Advanced Hardware Replacement (phone coverage optional) |
x | x | x |
| Software Updates/Upgrades with Guaranteed Next Day Support | x | x | x |
| Unlimited Phone, Email & Web Chat Support (8AM EST-5PM PST M-F) |
x | x | x |
| Emergency After-Hours Support (7×24) |
x | x | x |
| Network Monitoring & Diagnostic Software for Core ShoreTel System | x | x | x |
| Proactive Monitoring & Response to Critical Alarms | x | x | x |
| Inflow Cloud Backup Service | x | x | x |
| Inflow Analytics powered by BrightMetrics (Enhanced usage, tracking and system configuration reports) |
x | x | x |
| Pre-Built Core System Report & Dashboard Templates | x | x | x |
| Monthly Live User Training (We provide monthly training webinars for your continued education free of charge) |
x | x | x |
| Monthly Live Administration Training (We provide monthly training webinars for your continued education free of charge) |
x | x | x |
| Full Access to Inflow's Knowledge Base (Training videos, tech articles & white papers) |
x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Server Migrations (Remote support and 2 hours per upgrade) |
x | x | x |
| Network Monitoring & Diagnostic Software for Core Network Equipment | x | x | |
| Advanced Call Recording (Includes 3 months of cloud storage for recordings and up to 50 concurrent recordings...Learn More) |
x | x | |
| Custom Music On Hold | x | x | |
| Cloud Auto-Attendant for Disaster Recovery & Business Continuity | x | x | |
| Unlimited Remote Moves, Adds, and Changes | x | ||
| Telephone Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up, and Escalation until Resolution) |
x | ||
| 25% Labor Discount on Billable Professional Services | x | ||
| Inflow Restoration Service (If your server should fail, for any reason, we can remotely assist with restoring the backup on a new virtual machine or physical server.) |
x |
Additional Contact Center Support Features
| Feature | Gold | Gold Advantage |
Platinum |
|---|---|---|---|
| Pre-Built Contact Center Report & Dashboard Templates | x | x | x |
| Annual Two-day Contact Center Success Manager (CCSM) Engagement Assessment & Report (click here to learn more about our CCSM program) |
x | x | |
| Ongoing Monthly Contact Center Success Manager (CCSM) Consulting Hours (hours vary by need) |
x |
ShoreTel Technical Support
Because you are supported by the best engineers in the business, fully versed in the use and application of all ShoreTel products, you can be confident that you will get a reliable answer to your questions immediately.
Don’t Let the Thought of Lost Service Keep You Up at Night
Our Inflow Total Protection Package is yet another ShoreTel tech support offering designed to help you quickly recover from a system failure.
One of our advanced certified engineers will install and manage an agent utility on your server designed to backup your database and all vital files to restore service lost due to a system failure. This tech support package is available to both Gold and Platinum Plan holders.
Platinum Plan users may benefit from our Inflow Total Protection Restoration Service, which allows us to remotely assist with restoring the backup on a physical server or new virtual machine. If these options aren’t available we can supply a server on location. We will follow this up by monitoring the backup, and will work with the client to ensure continuity.
When service is restored, you have the option of purchasing the new UC server or our tech support gurus will help do a migration back to your equipment.
Some Other Features of Our ShoreTel Tech Support
In our ongoing quest to offer the best tech support and customer service of any ShoreTel reseller, we also provide you with unbilled, on-site visits (for emergency equipment replacement within our market location).
ShoreTel Technical Support Combined with the Best in Customer Care
When problems with your communications arise, the only way you stay looking good is if we help you get back on track without delay. Indeed, mere tech support isn’t always enough – you sometimes need reliable help from a qualified professional at a moment’s notice.
We invite you to browse our client satisfaction metrics for yourself. We are so confident on our level of tech support and care, we place these metrics front-and-center on our website, so you can see for yourself that we are laying the groundwork for a better way to help ShoreTel users.
Contact Us Today and Find Out More about Our Award Winning ShoreTel Technical Support
Modernizing your communications shouldn’t lead to worry or concerns about potential issues, or whether your ShoreTel reseller will be there for you when things go wrong. ShoreTel unified communications should streamline your enterprise, increase productivity, minimize costs, and significantly reduce response and resolution times.
Contact us today and ensure that you get the tech support you need to keep your personnel up to speed, the maintenance and upgrades you need to keep operations humming, and the personalized care you need to overcome any obstacle when things go wrong.
Your Strategic Advisor for Unified Communications & Contact Center Success
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.
Supporting Over 200,000 Endpoints Around the World
