Since 1997, Inflow Communications’ focus has been entirely on Unified Communications, Mitel / ShoreTel phone systems, and Contact Centers.
Sometimes business gets messy, and when problems arise with your Mitel / ShoreTel tech support and you need immediate help from a qualified engineer. At Inflow, we took a unique approach to tech support and customer service by offering around-the-clock care, advanced training, and ongoing maintenance and upgrades to hardware and software.
Our dedication to Mitel / ShoreTel tech support is more than just mere words. Not only have we been recognized directly by ShoreTel, winning their coveted Outstanding Customer Service award every year since 2010, we maintain a 98% client satisfaction rating.
By offering flexible support and success programs, designed to provide you with immediate care when you need it most and frequent system upgrades that keep you operating optimally, we ensure that you are able to meet your communications demands and keep your customers happy.
If you have questions about our tech support packages, please contact us. A qualified engineer will be happy to show you why we are the Mitel / ShoreTel reseller of choice for businesses that understand the importance of reliable tech support.
At Inflow Communications, we are proud to offer two reliable maintenance and tech support packages, both of which provide you with 24/7/365 support and ongoing system upgrades – Our Gold, Gold Advantage and Platinum Plan.
Our Gold, Gold Advantage and Platinum packages are supported by the best engineers in the industry. In fact, we employ more advanced certified engineers than any other Mitel / ShoreTel reseller in the region.
| Feature | Gold | Gold Advantage | Platinum |
|---|---|---|---|
| Phone, Email & Web Chat Support (5AM -5PM PST M-F) & Emergency After-Hours Support (24x7) |
x | x | x |
| Brightmetrics (including pre-built core system report & dashboard templates) | x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Inflow Cloud Backup Service | x | x | x |
| Software Updates with Guaranteed Next Business Day Support | x | x | x |
| Server Migrations (Remote support and 2 hours included) | x | x | x |
| Advanced Hardware Replacement (phone coverage optional) | x | x | x |
| Monthly Live End User and Administration Training Webinars | x | x | x |
| Full Access to Inflow's Customer Knowledge Portal | x | x | x |
| Advanced Call Recording (3 months of storage, 150 extensions) | x | x | |
| Cloud Auto-Attendant for Disaster Recovery & Business Continuity | x | x | |
| Conversation Analytics (includes up to 150 hours/mo) **COMING SOON** | x | x | |
| Custom Music On-Hold | x | x | |
| Network Monitoring & Diagnostics or Core Network Equipment | x | x | |
| Discount on Billable Professional Services | 15% | 20% | |
| Proactive Monitoring & Notifications to Inflow Support | x | ||
| Remote Moves, Adds, and Changes | x | ||
| Telephone Carrier Liaison Services | x | ||
| Inflow System Restoration Service | x |
| Feature | Gold | Gold Advantage |
Platinum |
|---|---|---|---|
| Pre-Built Contact Center Report & Dashboard Templates | x | x | x |
| Annual two-day Contact Center Accelerator (CCA) engagement | x | x | |
| Backup Contact Center | x | x |
Because you are supported by the best engineers in the business, fully versed in the use and application of all ShoreTel products, you can be confident that you will get a reliable answer to your questions immediately.
Our Inflow Support & Success Programs are yet another Mitel / ShoreTel tech support offering designed to help you quickly recover from a system failure.
One of our advanced certified engineers will install and manage an agent utility on your server designed to backup your database and all vital files to restore service lost due to a system failure. This tech support package is available to both Gold and Platinum Plan holders.
Platinum Plan users may benefit from our Inflow Total Protection Restoration Service, which allows us to remotely assist with restoring the backup on a physical server or new virtual machine. If these options aren’t available we can supply a server on location. We will follow this up by monitoring the backup, and will work with the client to ensure continuity.
When service is restored, you have the option of purchasing the new UC server or our tech support gurus will help do a migration back to your equipment.
In our ongoing quest to offer the best tech support and customer service of any Mitel / ShoreTel reseller, we also provide you with unbilled, on-site visits (for emergency equipment replacement within our market location).
When problems with your communications arise, the only way you stay looking good is if we help you get back on track without delay. Indeed, mere tech support isn’t always enough – you sometimes need reliable help from a qualified professional at a moment’s notice.
We invite you to browse our client satisfaction metrics for yourself. We are so confident on our level of tech support and care, we place these metrics front-and-center on our website, so you can see for yourself that we are laying the groundwork for a better way to help Mitel / ShoreTel users.
Modernizing your communications shouldn’t lead to worry or concerns about potential issues, or whether your ShoreTel reseller will be there for you when things go wrong. ShoreTel unified communications should streamline your enterprise, increase productivity, minimize costs, and significantly reduce response and resolution times.
Contact us today and ensure that you get the tech support you need to keep your personnel up to speed, the maintenance and upgrades you need to keep operations humming, and the personalized care you need to overcome any obstacle when things go wrong.
Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies.
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We will be out of the office on Friday, July 3rd, 2020, in observance of Independence Day. During this time, our emergency on-call will be able to handle any system outages or emergency issues that arise. For non-emergency issues, we will be back in the office on Monday, July 6th, 2020.