Sometimes business gets messy, and when problems arise with your ShoreTel unified communications you need immediate help from a qualified engineer. At Inflow, we took a unique approach to tech support and customer service by offering around-the-clock care, advanced training, and ongoing maintenance and upgrades to hardware and software.

Our dedication to ShoreTel tech support is more than just mere words. Not only have we been recognized directly by ShoreTel, winning their coveted Outstanding Customer Service award every year since 2010, we maintain a 98% client satisfaction rating.

By offering flexible maintenance and support packages, designed to provide you with immediate care when you need it most and frequent system upgrades that keep you operating optimally, we ensure that you are able to meet your communications demands and keep your customers happy.

If you have questions about our tech support packages, please contact us at (206) 204-9621. A qualified engineer will be happy to show you why we are the ShoreTel reseller of choice for businesses that understand the importance of reliable tech support.

At Inflow Communications, we are proud to offer two reliable maintenance and tech support packages, both of which provide you with 24/7/365 support and ongoing system upgrades – Our Gold, Gold Advantage and Platinum Plan.

Our Gold, Gold Advantage and Platinum packages are supported by the best engineers in the industry. In fact, we employ more advanced certified engineers than any other ShoreTel reseller in the region.

Because you are supported by the best engineers in the business, fully versed in the use and application of all ShoreTel products, you can be confident that you will get a reliable answer to your questions immediately.

Our Inflow Total Protection Package is yet another ShoreTel tech support offering designed to help you quickly recover from a system failure.

One of our advanced certified engineers will install and manage an agent utility on your server designed to backup your database and all vital files to restore service lost due to a system failure. This tech support package is available to both Gold and Platinum Plan holders.

Platinum Plan users may benefit from our Inflow Total Protection Restoration Service, which allows us to remotely assist with restoring the backup on a physical server or new virtual machine. If these options aren’t available we can supply a server on location. We will follow this up by monitoring the backup, and will work with the client to ensure continuity.

When service is restored, you have the option of purchasing the new UC server or our tech support gurus will help do a migration back to your equipment.

In our ongoing quest to offer the best tech support and customer service of any ShoreTel reseller, we also provide you with unbilled, on-site visits (for emergency equipment replacement within our market location).

Modernizing your communications shouldn’t lead to worry or concerns about potential issues, or whether your ShoreTel reseller will be there for you when things go wrong. ShoreTel unified communications should streamline your enterprise, increase productivity, minimize costs, and significantly reduce response and resolution times.

Contact us today and ensure that you get the tech support you need to keep your personnel up to speed, the maintenance and upgrades you need to keep operations humming, and the personalized care you need to overcome any obstacle when things go wrong.