Cloud Contact Center
In today’s market, every business is a contact center business. To meet the demands and expectations of your customers, you need to offer an effortless contact center experience that bridges the gap between technology and business.
Inflow Communications is leading the way of Cloud Contact Center Solutions.
Our Cloud Contact Center Partners
Inflow is the top Contact Center provider of Choice for the most trusted brands in the contact center industry.
One of our solutions, PureCloud Contact Center, offers small and medium sized businesses a revolutionary way to affordably implement enterprise features. At Inflow Communications, we make it possible for you to get the most from your contact center investment by fully customizing your system and training your personnel.
Now you can compete with the big boys. Contact one of our consultants and find out how we can seamlessly align modern contact center technology with your business objectives. Today’s consumers demand a quality contact center experience, so don’t you think it’s time you gave it to them?
Are You Offering Your Customers An Effortless Experience?
The quality of your customer service matters because today’s consumers demand top-tier, personalized service from the companies with which they do business. The award winning cloud suite from PureCloud is revolutionary because it can be sameness-integrated with any business phone system.
At Inflow Communications, not only do we offer an affordable solution, we also help you get the most from its many features. Without a professional consultant to help align your contact center with your business objectives, you will only be scratching at the surface of the product’s full potential. We will customize your contact center with your existing systems, help you understand the value of your analytics, and provide your personnel with hands-on training.
From sales to ongoing customer support, your contact center is the most valuable link to your client base. It is the conduit that establishes and maintains lines of communication that build trust and increase loyalty. If you truly value your customers, providing them with a seamless customer care experience is essential.
How do your customers benefit from a contact center solution? They are provided with the care and attention they need to maintain satisfaction with their purchase over time. Their concerns are mitigated quickly, and they get the answers their looking for without unnecessary hassle or delay. In other words: They feel like you value them as a customer.
Why? Because you do.
How does your business benefit from cloud contact center solutions?
Once you’ve empowered your reps to fully engage your client base, your customer satisfaction will grow. The benefits will be customer loyalty, increased brand recognition, and the ability to offer VIP clients the personalized care they demand.
As a result, your business will grow, profits will increase, and your team will feel pride in the quality of their work. This cycle is self-sustaining, and at Inflow Communications we empower you to get the most from your contact center so that you can reap all of its many benefits.
We Are Consumers of Tech, And It’s Why We Are National Contact Center Industry Leaders
Why choose Inflow Communications? As consumers of technology, we optimized our own contact center to offer top quality care to more than 500 customers. It’s one of the main reasons we are the largest ShoreTel Contact Center reseller and were awarded the highly coveted ShoreTel Global Contact Center Partner of the Year Award.
We recognize the value of customer service and the importance of maintaining an intimate relationship with highly valued clients. By aligning ourselves with Genesys Cloud Contact Center technology, we are revolutionizing the way small and medium sized companies conduct business. Furthermore, we are the only provider of inContact Contact Center that is certified to design, deploy and support their contact center solution.
Our team understands that to truly get the most out of your contact center, you need to bridge the persistent gap between your technology and business operations. After we identify your specific needs, we supply you with a customized consulting and training program designed to ensure you fully realize its full potential.
Your contact center must be implemented for you specifically, and this is the true value of working with our Inflow industry experts. We recognize that the value of your brand hinges on the quality of your customer service, so we strive to optimize your contact center in a way that optimizes the flow of your business.
This process starts by identifying your needs and then implementing a contact center strategy that fulfills your needs. Ongoing support and training guarantees that your team members get the most out of your contact center, keeping your customers happy and increasing overall loyalty.
Cloud Contact Center
Problems With Communication May Destroy Your Reputation
Why do we say that every business is a contact center business? Because nothing will destroy your relationship with consumers faster than a negative customer care experience. More than anything, consumers want an effortless customer service experience, and if you provide it to them your business will benefit from lasting brand loyalty.
Consider your own customer service experiences. Have you ever tried to resolve an ongoing issue that required multiple phone calls? If so, then you know how frustrating it is when you have to explain the issue every time you call, or even when being transferred to another department. This frustration can turn to anger when you’ve spent a great deal of money with a company who barely seems to acknowledge your issue.
Conversely, consider how a positive contact center experience increases the level of loyalty to a particular business. If a customer service representative identifies your personally, is familiar with your problem, and can then take steps to resolve it quickly, you trust that any further issues will be resolved in the same professional manner.
This level of customer service is vital in today’s market, especially for small and medium sized businesses who were unable to enjoy the benefits of a complete contact center until the cloud came along. Cloud technology empowers your employees and your customers to build relationships that bolster the reputation of your company, while building a foundation of trust. Now you can compete with any competitor on an even playing field.
While most contact centers are designed around sales, Cloud technology allows you to route calls, instantly identify VIP customers, and maintain a database of pertinent information relative to every client. Other customizable options include:
Cloud solutions offer innovative, revolutionary power to the small and medium sized business that are years ahead of the technology curve. Best of all, it’s affordable for everyone, whether you’re running a startup or an established business.
More Reasons For Choosing Inflow To Develop Your Contact Center
At Inflow, we focus exclusively on contact centers. This affords us the luxury of designing, building, and maintaining the nation’s deepest bench of highly trained Unified Communications specialists. Every professional on our award-winning staff is an expert in their field with years of real-world contact center experience. This includes:
When you have the best people in the contact center industry taking care of your contact center needs, you can trust that your communications will be deployed and supported intelligently. This unmatched focus on developing a top-tier staff goes hand-in-hand with our business philosophy that focuses on Rapid Response, Communicating with Urgency, and Speed of Resolution.
By developing this high leveled focus on our clients, and maintaining it on a day-to-day basis, we create a customer service experience that is unparalleled in the contact center business. We are so confident in the quality of our service, we post out metrics and customer feedback live and unfiltered on our website. Check it out for yourself. This dedication to total business transparency reflects our unwavering commitment to our contact center clientele.
Finally, our “3 Ring Answer Policy” underscores our dedication to customer care. When you call the professionals at Inflow Communications, it will be answered within 3 rings by an employee trained to help you immediately, regardless of your need. So if you have a question involving cloud support, accounting, or sales, you will have the answers you require in less time than it takes to make a cup of coffee.
This response time is 8 times faster than the industry average, and we guarantee the results. If we fall short of this goal, every Inflow Communications employee is authorized to back up this guarantee by giving the customer a $100 Amazon gift card.
Get Started – Contact One of Our Engineers Today
Here at Inflow Communications, we are excited about this new product and eager to help your business fully realize its potential. The Cloud solution can be deployed easily, immediately, and affordably. Some of our solutions can integrate with ANY business phone system.
Just some of the advantages of working with Inflow Communications include:
As a national leader in Unified Communications and Contact Center Solutions, Inflow Communications is dedicated to empowering its clients with knowledge and innovation. With offices in Portland, Dallas, Seattle, Los Angeles, and the Bay Area, we are one of the nation’s top providers, and boast a global customer satisfaction rating that is the envy of the Contact Center industry.
With a score of 99% happy customers, it’s obvious that we are doing something right. This is the same level of contact center success we can bring to your business, and we accomplish this by focusing on providing the highest quality communication products and services. Partner with us and you can expect the very best from a professional contact center team fully capable of implementation, consultation, and support.
Speak with one of our engineers today to get a cost assessment for your business. We are eager to help you get started on a contact center solution that addresses your unique business needs. Find out for yourself why we’ve earned out stellar reputation, and let us help you bridge the gap between your team, your customers, and the technology that serves them.
endpoints around the world
- Learn about PureCloud integrations for your contact center Part V
- Learn about PureCloud integrations for your contact center Part IV
- Q&A with ET Investments – See the Challenges They Faced with a Previous ShoreTel Partner and Whey They Chose Inflow
- Learn about PureCloud integrations for your contact center Part III
- Support Newsletter – August 2018