ShoreTel® Business Communications Products
ShoreTel®, Inc. is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. ShoreTel® offers organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel® Unified Communications system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel® to handle their integrated business communication.
What is Unified Communications?
Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums. Including:
- Presence - a key component of ShoreTel® Unified Communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.
- Mobility – the ability to communicate using any device no matter where you are.
- Unified Messaging – the integration of e-mail, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.
- Video – brings a new dimension to traditional voice calling by letting users “meet” face-to-face with remote individuals from wherever they happen to be.
“Inflow is honored to have been named a ShoreTel® Gold Champion Partner.”
ShoreTel®’s unified communications deliver voice, mobility and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.
IP Phone Systems - IP Phone Systems – ShoreTel®’s IP phone system is a completely integrated unified communications (UC) system that is built from the ground up and designed to be the easiest to use and easiest to manage full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel® IP phone system appears and behaves as a single, unified system.
- Distributed Architecture
- Centralized Management
- Unified Messaging
- Seamless Integration
Mobility – With a variety of smartphones and tablets being used for business communications, it has become increasingly important to integrate these devices into existing communication infrastructures securely and cost-effectively, while enabling the mobile workforce to be more productive.
ShoreTel® Mobility extends voice and unified communications (UC) applications to a wide range of mobile platforms including Android, BlackBerry, iPhone and Nokia, while integrating with major PBX and UC systems – including Cisco, Avaya, Nortel, ShoreTel and Microsoft.
Conferencing - ShoreTel®’s Conferencing makes conferencing universally accessible, well beyond traditional users (such as sales), to include even those who have only occasional need for it. Dial-in conferencing enhances collaboration across the entire organization.
- Let your users manage themselves
- Unmatched audio quality
- Dial-in and dial-out conferencing
- Zero touch web conferencing
- Instant recording
Contact Center - Customers expect higher levels of service than ever, and multi-site contact centers are frequently the norm these days. Built on the highly reliable voice capabilities of our on-premise unified communications system, ShoreTel®’s Contact Center solution easily connects internal and external customers to the right agent at the right time.