ShoreTel Enterprise Contact Center

Inflow is ShoreTel’s Contact Center Partner of the year award winner. After ShoreTel evaluated 600 plus partners and integrators of contact centers worldwide. This award is based on customer satisfaction, project success, call center sales volume and the number of advanced-certified engineers on staff.

Call Centers have changed over the years to include email, chat and multiple other forms of communications. An enterprise contact center ECC, encompasses all forms of communications to effectively connect to customers.

We recognized that contact centers need to be highly integrated into a business and its applications. We accomplish this with the use of database integration, self-help services, CRM screen pops and intelligent call routing based on call priority and agent skill.

Inflow has been helping clients design and implement ShoreTel contact center services solution, cloud or on site, that has helped improve customer sales, service, increase efficiency and reduce costs.

Multi-modal Communications at Your Agents’ Fingertips

Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.

Increase Efficiency, Reduce Costs

ShoreTel Enterprise Contact Center is designed to deliver a rapid return on investment.

Business Process Application Integration

You’ve invested in a CRM – now watch it really pay off. Quickly know who is calling and why, track call volumes AND outcomes, transfer calls and all customer history automatically and so much more.

Advanced Functionality

The ShoreTel outbound dialer provides a versatile solution to meet the needs of preview and progressive campaigns.

CONTACT US TODAY and find out the benefits of partnering with Inflow to design, deploy and maintain your unified communications solution.

"I highly recommend Inflow Communications! They were able to assess our current situation and recommend a ShoreTel® solution that improved our communications and saved us a substantial amount of money every month."
Steve Opbroek, IT Director, Skyline Hospital

"Not only was Inflow able to deliver a wonderful technical solution to our agency, but they were also able to help smooth the transition for those who feared the process of change the most."

- Central City Concern

"We rate Inflow as one of the very best vendors we do business with. Inflow Communications has been nothing short of excellent. Having such a strong partner and strong internal resources has made this project go very, very well."
Steven Langford, Chief Information Officer | Beaverton School District

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