There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings and has the mobile features to meet your business and employee demands. But what about your phone system?
You may be considering updating your phone system to the cloud, but have concerns about security, control and risk. The reality is that world-class cloud phone systems have largely addressed these worries.
Making your concerns disappear isn’t magic. The truth is, all of the concerns above are legitimate and it’s up to you to find a cloud phone solution that has an established track record. So you’re probably wondering, how can a proven cloud phone provider make your concerns disappear?
Concern #1: Being Secure in the Cloud
When most executives consider switching to a cloud-based phone solution, they initially picture everything that could go wrong. Outsiders could steal a phone and use it to hack into their network. Someone might listen in on their calls. And the biggest worry of all: Someone may tap into the system to make international calls, which would cost the business dearly.
Why security isn’t a concern: Sophisticated cloud phone solutions have firmware built into their phones that have unique digital signatures. These signatures cant be re-written, which limits the ability for somebody to hack the system to place, listen to, or disrupt calls. Additionally, these phone systems use SIP to encrypt signaling information. This prevents hackers from getting authentication information from the call signaling to make their own calls or disrupt the VoIP service of the call.
Concern #2: Relinquishing System Control to Someone Outside the Business
If something goes wrong with your in-house phone system, it’s usually the IT managers job to handle the situation. Most IT managers like it that way because they can make changes when and how they choose, and proactively manage issues as they arise.
Why control isn’t a concern: While it might seem like a good thing to have total control over your phone system, passing off phone system management to a trusted third-party provider can actually save you (and your business) a significant amount of time. World-class cloud phone solutions give you the option to have total ownership over the phone system or to offload phone system management to someone you trust. This means you can still manage tasks like adding new users, restricting access, or watching call flow in real-time. If you’d rather not do those things, leading cloud phone system providers also offer exceptional total management support.
Concern #3: Ensuring Your Cloud Phone System is Reliable
The last thing your business needs is for your phone system to go down when customers are trying to call in with questions or new prospects are trying to reach a salesperson. By using a phone system managed by their own staff, most executives believe they can avoid this problem altogether.
Why reliability isn’t a concern: Today, world-class cloud phone solutions have built-in redundancy and reliability at every level – from the circuit, to the data center, to the phones and the many different carriers. And, they increase staff productivity and deliver deeper business intelligence so you can use your phone system to grow your business, not just maintain it. Whether its a catastrophic event or simply a downed circuit, the best cloud phone solutions have methods in place to proactively deal with issues before they have a chance to impact your business and are capable of surviving just about anything.
It’s Time to Feel Better About Moving to the Cloud
Cloud phone systems can save you money in ways you didn’t anticipate by protecting revenue streams and increasing staff productivity. And a cloud phone system with a world-class provider will ensure the security, reliability and control your business requires. All the assurances you need to magically alleviate your cloud concerns and make an investment in long-term value for your business.
By Travis Dillard, Inflow Communications
Learn more about cloud phone solutions from our very qualified Customer Service Department!
About Inflow
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.
