By Travis Dillard, Inflow Communications
To kick start the year, as we look to become the world leader in ShoreTel Contact Center expertise and the only inContact cloud contact center partner in the country that can consult, deploy and support the inContact platform, we’re excited to announce a new member of our team, Chris Recio.
Chris comes to Inflow with 20 years of experience in technology focused on Contact Center and recently spent three years at ShoreTel as a Contact Center Specialist where he was quickly awarded Top Presenter, Solution Architect of the Quarter, attained Presidents Club status and Solution Architect of the Year internationally among his peers. At Inflow, he?will be our Director of Contact Center & Advanced Applications.
Having been a customer of technology for over 11 years and technical support role for various sales teams for 10 more years, Chris understands the direct impact that technology has not only on the Contact Center operation, but also on the business itself. Well versed in the many adjacent technologies within the Contact Center has allowed Chris to delve into all aspects of the operation offering creative and proactive solutions satisfying the end user, technical staff and the core business on multiple levels.
Chris’ technical experience includes LAN\WAN infrastructure, telecom engineer, database applications and integration, web development and web services, CRM applications, php, javascript, jquery and similar technologies. His Contact Center operational experience includes finance, banking, collections, sales, lead generation, marketing, healthcare, customer service, tech support and more. Recios breadth of experience speaks to his understanding of best practices for both contact centers and customers.
His primary role with the Partner Development lead will include rolling out a Partner training program educating resellers and their techs not only about Contact Center technology, but more importantly, the culture of the Contact Center. Inflow Communications has been a star Partner excelling their Contact Center expertise which was a key factor in Chris decision to align his expertise with our?winning team.
The number one mistake most technology providers make with customers is not listening to the customer. It is pervasive. Ive watched individuals with years of experience shut down a conversation by not listening to the customer, or worse yet, by talking over the customer, losing the opportunity. Listening is an art. It happens at many levels. There is nothing more important than what the customer has to say and it is my job to hear the customer and translate that into a technical solution for their purposes, not mine.”
We’re ecstatic to add Chris to our team.?He’s hands down not only the best ShoreTel Contact Center expert in the country, he’s one of the finest technology consultants I’ve ever worked with. With Chris leading our Contact Center and Advanced Applications Practice, we’re poised to continue our ascent to being the best Contact Center consulting, deployment and support integrator in the country.
When not focused on his work, Chris dedicates countless hours to charity and charitable functions for non-profit organizations. He has produced events over the years, most recently producing an event raising over $45k for local charities in the Los Angeles area of Southern California.
About Inflow Communications
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.
