There are many UC vendors out there and making a decision can be difficult. If you only take one concept away from my white paper (download here) or the last month of blog posts, vendor and customer alignment would the be most important one.
Alignment is the key to your success. Understanding the “personality” of your company as it pertains to procuring technology is going to be an important step. Make sure your company’s personality is in alignment with the vendor you choose.
I’ve seen organizations’ “personality” be value and service drive as it pertains to their own customers but very transactional and price-driven as it pertains to their own vendors. Be honest with yourself and your prospective vendors. Obviously not all Unified Communications vendors are a good fit for you. More importantly, you are not a good fit for all Unified Communication vendors. Dig deep and ask yourself these questions. It might be a bit painful but will alleviate a lot of pain in the long run.
I discussed these questions and other attributes you should be seeking in your vendor in my webinar, The Number One Mistake When Choosing a Unified Communications Solution. Didn’t make it? Download the white paper that offers easy checklists, red flags and key questions to ask when choosing a UC vendor. Don’t forget to let me know what you think or if you have any questions!
And keep up to date by following us on our blog, twitter and facebook page, and you’ll have a great UC resource in your back pocket!
About Inflow Communications:
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.
