business communications customers.
The Outstanding Customer Satisfaction and Loyalty Award is presented to ShoreTel sales partners who have received an exceptional Net Promoter Score, or NPS, that surpasses what is considered world-class levels of customer care in the industry. Net Promoter Score is regarded as the worldwide standard for organizations to measure, understand, and improve their customer experience and measures not only customer satisfaction but also whether or not customers would recommend Inflow Communications to other businesses.
Since Day One, customer support and satisfaction have been our top priorities at Inflow, says Inflow President Travis Dillard. Everything that we do, from initial contact to post-installation support, reflects these priorities. Whether it’s our consultative sales approach, expert ShoreTel voice specialists and engineers, or our ongoing efforts to find new ways for customers to have their follow-up service needs met, we are always working to improve that relationship and create long-term relationships based on trust and loyalty.
Its very exciting for us to be recognized by ShoreTel for providing that level of service and support for our customers.
Inflow’s customer satisfaction efforts include an easy-to-access online support portal, programs to safeguard against system failure, extensive support packages, and even ShoreTel training sessions so both new and older customers can get the most out of their ShoreTel system.
