Imagine a world where you knew EXACTLY what your customers wanted. Now, imagine you were able to empower your customers by offering more control over how and when they contacted you while still ensuring your own contact center agents were able to provide them with the very highest level of customer service, no matter what form that communication took.
Now meet ShoreTel®’s new Enterprise Contact Center 8.
The enterprise contact center has become an even more integral component of Enterprise Unified Communications in previous years as customers move towards the use of multiple devices and modes of communication to reach Enterprise Contact Centers. The new ShoreTel® Enterprise Contact Center 8 release features plenty of new improvements, many of them designed to improve communication between contact agents and customers whether that’s via email, instant messaging (chat), or a good old-fashioned phone call. Need to schedule a call-back time? The new ShoreTel® Enterprise Contact Center 8 now offers this capability for even greater flexibility.
Other key benefits for the new ShoreTel® Enterprise Contact Center 8 exist for contact center management in the form of interactive reporting and other real-time reporting features offering deeper insights into customers and their customer service experience, making it easier than ever to get a real insight to help your contact center operate efficiently while providing excellent service for your customers.
The new ShoreTel® Enterprise Contact Center 8 became generally available today. Currently licensed users will receive the upgrade for free. Find complete details on the new release at the ShoreTel® website.
Inflow Communications is pleased to offer ShoreTel® Unified Communications with ShoreTel® Contact Center for our customers in Portland, Oregon; Seattle, Washington, and our new expanded Unified Communications and business VoIP services in San Francisco, California. Contact Inflow today to learn more about how you can improve your communications and increase your company’s productivity with Unified Communications and business VoIP from ShoreTel®.
