A strong positive rating recipient is viewed as “a provider of strategic products, services, or solutions” and entities with this rating are recommended by Gartner® as groups that are worthy of ongoing commitment for investment for current customers, or as strong contenders for those looking for strategic future investment in Unified Communications.
According to ShoreTel® CEO Peter Blackmore, it is ShoreTel®’s “focus on clear product differentiation, the low total cost of ownership and dedicated commitment to customer satisfaction” that has made ShoreTel® so successful and that has turned the company into a major contender in the VoIP phone system and Unified Communications markets. The company continues to focus on providing “brilliantly simple” UC solutions for not only SMBs but for businesses of all sizes.
Read more about ShoreTel®’s research results in Gartner®’s MarketScope for Unified Communications for the SMB Market, North America Report.
