Can you recognize your callers by doing a database “dip” based on caller ID and bring up the client’s record to an agent before they even answer the phone? The answer is yes. Can you “time-stamp” call activity automatically in a customer’s CRM record? Yes. Can you provide by-the-second billing information to your billing software automatically regardless if your employees are servicing your clients from their desk phone or a mobile device? Yes you can. Can you automatically make outbound calls to patients to remind them of scheduled appointments by integrating to your scheduling software? Of course!
Inflow Communications is a Portland, Oregon-based company specializing in business communications technologies – including VoIP, Unified Communications, and Video Conferencing. We can also assist you in determining if your network is adequately prepared for real-time communications applications.